T
Teelon Mitchell
Data Analytics Professional
Detective of business needs by day, architect of data systems by night!
Experience
Pride Information System
Canadian Pride Historical SocietyToronto, ON
Volunteer
Jan 2025 - Mar 2025
- Reduced broken link occurrences by 80% by engineering automated URL validation scripts and ETL data cleansing pipelines for legacy content.
- Orchestrated the end-to-end migration of a digital archive from SharePoint to a scalable Supabase (PostgreSQL) and Next.js ecosystem.
- Maintained data consistency across 5,000+ archival records by designing and enforcing strict metadata standardizations and versioning protocols.
- Ensured data security and compliance by implementing comprehensive role-based access control (RBAC) schemas and infrastructure audit logging.
- Enabled real-time monitoring of archival usage by developing interactive Looker Studio KPI dashboards tracking contributor activity and downloads.
Data for Good Hackathon (2nd Place)
TELUSToronto, ON
Volunteer
Nov 2024 - Nov 2024
- Improved traffic flow prediction accuracy by 18% by developing iterative machine learning models utilizing linear regression and diverse geospatial features.
- Secured 2nd place overall by designing and presenting a comprehensive GIS-based model analyzing Toronto's congestion patterns to industry judges.
- Identified high-risk traffic intersections by building visual heat maps and conducting cluster analysis on large-scale municipal datasets.
- Integrated multiple disparate open data sources including road incidents and public transit telemetry using Python, Pandas, and ArcGIS Pro.
- Ensured reproducibility for civic agencies by thoroughly documenting data ingestion pipelines, feature engineering steps, and modeling methodologies.
Operations Assistant
Northeastern UniversityToronto, ON
Full-time
Sep 2024 - Mar 2025
- Improved staff productivity by 20% by conducting data-driven root cause analyses on recurring operational bottlenecks and implementing process optimizations.
- Reduced manual reporting work by 30% by automating monthly data import pipelines using Python and Excel macros.
- Resolved 80% of IT issues within two hours by providing frontline technical support to 2,000+ students and faculty across campus.
- Enabled real-time performance tracking by designing and deploying KPI monitoring dashboards in Power BI for help desk efficiency and user satisfaction.
- Enhanced staff onboarding efficiency by structuring comprehensive technical documentation and standardized training workflows.
Programs Development Director
Northeastern University Black Student Association (BSA)Toronto, ON
Volunteer
May 2024 - Apr 2025
- Improved planning accuracy by 30% by engineering attendance tracking and feedback analytics dashboards using Python data analysis.
- Reduced administrative preparation time by 40% by streamlining event coordination processes through standardized data templates.
- Increased event participation by 20% by analyzing engagement metrics and optimizing communication strategies across newsletters and social media.
- Promoted data-driven decision-making in student programming by facilitating collaborative analytical workshops with faculty and career services.
- Supported academic and professional development for 100+ students by planning, organizing, and executing targeted mentorship events.
Data Analyst & Tutor
Indigenous Friends Association (IFA)Toronto, ON
Volunteer
Mar 2024 - Sep 2024
- Reduced manual report preparation time by 40% by engineering automated data cleaning and transformation pipelines using Python (Pandas) and Excel Power Query.
- Enabled tracking of $50K+ in organizational funding by designing and deploying interactive Power BI dashboards measuring program engagement and KPIs.
- Improved reporting accuracy and operational reliability by developing Python QA scripts to identify missing, duplicate, or inconsistent database records.
- Facilitated data-driven board decisions by leading storytelling sessions to translate complex KPI trends into actionable funding strategies.
- Produced comprehensive quarterly impact reports by building unified data models integrating external survey metrics from Google Forms.
Peer Mentor
Northeastern UniversityToronto, ON
Volunteer
Jan 2024 - Present
- Enhanced support consistency and clarity by creating structured technical onboarding materials and centralized knowledge guides.
- Improved program satisfaction by systematically collecting, analyzing, and acting upon structured feedback data from mentees over time.
- Facilitated smooth transitions for 15+ international students through dedicated 1-on-1 mentoring and campus integration guidance.
- Expanded community engagement by leading collaborative workshops on effective study techniques and university software resource utilization.
- Optimized student placements by coordinating with the Student Services team to match mentees utilizing academic interest metrics.
Data Migration & Governance
Royal Canadian Institute of Science (RCIScience)Toronto, ON
Volunteer
Jan 2024 - Mar 2024
- Automated large-scale data extraction by building Python scripts hitting the Google Analytics API to batch download sessions, pageviews, and events.
- Secured six years of historical web analytics by migrating legacy Google Universal Analytics data into structured, compliant cloud storage.
- Ensured 100% data integrity by cross-referencing and validating over 100 legacy reports against the newly centralized destination database.
- Supported digital outreach strategies by developing Looker Studio dashboards visualizing overarching visitor behavior and long-term traffic trends.
- Aligned infrastructure with stringent audit requirements by authoring extensive, standardized data retention and privacy compliance documentation.
ICT Technician
Ministry of AgricultureChaguanas, Trinidad & Tobago
Full-time
Apr 2021 - Sep 2023
- Achieved a 90%+ first-call resolution rate while delivering comprehensive IT support and network troubleshooting for over 1,000 end users.
- Improved help desk efficiency by 20% by designing structured change management and software deployment frameworks.
- Accelerated hardware lifecycle tracking by developing and maintaining Power BI dashboards to monitor IT asset usage and departmental KPIs.
- Completed verification of 1,500+ devices in under 2 weeks by supervising a 3-person team during enterprise-wide asset inventory projects.
- Strengthened workstation security and data compliance through the strategic administration of Active Directory Group Policies.
IT Technician
Low-Cost SupermarketCunupia, Trinidad & Tobago
Contract
Jan 2020 - Aug 2023
- Reduced manual data entry workload by 40% by designing and deploying relational Microsoft Access databases for payroll and automated reporting.
- Achieved a 95% first-contact resolution rate by implementing structured IT troubleshooting workflows across POS systems, servers, and networking infrastructure.
- Maintained consistent network connectivity across 4 retail locations through proactive configuration of LAN/WAN environments and cloud system integrations.
- Decreased employee onboarding time by 25% by standardizing system imaging and hardware provisioning processes.
- Prevented system downtime by conducting weekly server health checks, tracking disk space, and validating backup architectures.
Tier 1 Technician
Digicel Ltd.Port of Spain, Trinidad & Tobago
Full-time
Jan 2019 - Aug 2020
- Maintained an 80% first-contact resolution rate while resolving 250+ technical support tickets weekly for home internet, mobile, and IPTV systems.
- Reduced average incident resolution time by 15% by effectively triaging network drops and coordinating escalations to Tier 2 field technicians.
- Optimized regional network reliability by continuously analyzing recurring connectivity issues and compiling actionable diagnostic reports.
- Improved ticket documentation accuracy by authoring reproducible support templates and standardized troubleshooting scripts.
- Consistently exceeded quality assurance scores in customer satisfaction surveys by providing clear technical configuration guidance.
Education
Master of Professional Studies in Data Analytics | GPA: 3.8 / 4.0
Northeastern University
Sep 2023 - May 2025
Toronto, ON
Coursework
ALY 6000 – Introduction to Analytics
ALY 6010 – Probability Theory and Introductory Statistics
ALY 6015 – Intermediate Analytics
ALY 6050 – Introduction to Enterprise Analytics
ALY 6070 – Communication and Visualization for Data Analytics
ALY 6080 – Integrated Experiential Learning
ALY 6980 – Capstone
ALY 6040 – Data Mining Applications
ALY 6110 – Data Management and Big Data
EAI 6000 – Fundamentals of Artificial Intelligence
EAI 6010 – Applications of Artificial Intelligence
EAI 6020 – AI System Technologies
Bachelor of Science in Computer Information Systems
College of Science, Technology & Applied Arts of Trinidad & Tobago (COSTAATT)
Jan 2012 - Nov 2018
Port of Spain, Trinidad & Tobago
Coursework
Introduction to Computer Hardware
Introduction to Operating Systems
Programming I
Human and Computer Interface Design
Web Page Design
Computer Networks, Architecture and Protocol
Information Security Standards and Control
Database Design I
Object Oriented Programming I
Object Oriented Programming II
Commercial and Industrial information Systems
Systems Analysis
Systems Design
Data Structures
Operating Systems Platform
Database Design II
Database Programming with SQL
Database Administration I
Microcomputer Applications in Business
Building Internet Ready Applications I
Building Internet Ready Applications II
Database Programming with PL/SQL
Database Administration II
SQL Server Administration
Certifications
Google Advanced Data Analytics Professional Certificate
Google
Issued Mar 2025
Introduction to Data Governance Fundamentals
DataCamp
Issued Feb 2025
Airflow 101 (Apache Airflow 3)
Astronomer
Issued Jan 2025
Retrieval-Augmented Generation with LangChain
DataCamp
Issued Jan 2025
AI Essentials
Google
Issued Dec 2024
TELUS Data for Good Hackathon – 2nd Place
TELUS
Issued Nov 2024
Data Brick Associate Data Engineer
Data Bricks
Google Data Practitioner
Google