My Journey

Excel VBA Task Workflow Automation Tool

Developed an automated Excel workflow using VBA to streamline task management.

Privacy-First LLM Document Automation Pipeline

Built a secure LLM pipeline for clinical document extraction and automation.

Named Entity Recognition (NER) Fine-Tuning

Fine-tuned a BERT transformer model for legal document data extraction.

Programs Development Director

Improved planning accuracy by 30% by engineering attendance tracking and feedback analytics dashboards using Python data analysis. Reduced administrative preparation time by 40% by streamlining event coordination processes through standardized data templates. Increased event participation by 20% by analyzing engagement metrics and optimizing communication strategies across newsletters and social media. Promoted data-driven decision-making in student programming by facilitating collaborative analytical workshops with faculty and career services. Supported academic and professional development for 100+ students by planning, organizing, and executing targeted mentorship events.

Operations Assistant

Improved staff productivity by 20% by conducting data-driven root cause analyses on recurring operational bottlenecks and implementing process optimizations. Reduced manual reporting work by 30% by automating monthly data import pipelines using Python and Excel macros. Resolved 80% of IT issues within two hours by providing frontline technical support to 2,000+ students and faculty across campus. Enabled real-time performance tracking by designing and deploying KPI monitoring dashboards in Power BI for help desk efficiency and user satisfaction. Enhanced staff onboarding efficiency by structuring comprehensive technical documentation and standardized training workflows.

Introduction to Data Governance Fundamentals

Airflow 101 (Apache Airflow 3)

Vertex AI AutoML Sentiment Analysis

Trained and deployed automated text classification models on Google Cloud.

Data for Good Hackathon (2nd Place)

Improved traffic flow prediction accuracy by 18% by developing iterative machine learning models utilizing linear regression and diverse geospatial features. Secured 2nd place overall by designing and presenting a comprehensive GIS-based model analyzing Toronto's congestion patterns to industry judges. Identified high-risk traffic intersections by building visual heat maps and conducting cluster analysis on large-scale municipal datasets. Integrated multiple disparate open data sources including road incidents and public transit telemetry using Python, Pandas, and ArcGIS Pro. Ensured reproducibility for civic agencies by thoroughly documenting data ingestion pipelines, feature engineering steps, and modeling methodologies.

Big Data Management on Apache Spark

Designed distributed computing workflows for streaming and batch analytics.

Data Migration & Governance

Automated large-scale data extraction by building Python scripts hitting the Google Analytics API to batch download sessions, pageviews, and events. Secured six years of historical web analytics by migrating legacy Google Universal Analytics data into structured, compliant cloud storage. Ensured 100% data integrity by cross-referencing and validating over 100 legacy reports against the newly centralized destination database. Supported digital outreach strategies by developing Looker Studio dashboards visualizing overarching visitor behavior and long-term traffic trends. Aligned infrastructure with stringent audit requirements by authoring extensive, standardized data retention and privacy compliance documentation.

Peer Mentor

Enhanced support consistency and clarity by creating structured technical onboarding materials and centralized knowledge guides. Improved program satisfaction by systematically collecting, analyzing, and acting upon structured feedback data from mentees over time. Facilitated smooth transitions for 15+ international students through dedicated 1-on-1 mentoring and campus integration guidance. Expanded community engagement by leading collaborative workshops on effective study techniques and university software resource utilization. Optimized student placements by coordinating with the Student Services team to match mentees utilizing academic interest metrics.

IT Technician

Reduced manual data entry workload by 40% by designing and deploying relational Microsoft Access databases for payroll and automated reporting. Achieved a 95% first-contact resolution rate by implementing structured IT troubleshooting workflows across POS systems, servers, and networking infrastructure. Maintained consistent network connectivity across 4 retail locations through proactive configuration of LAN/WAN environments and cloud system integrations. Decreased employee onboarding time by 25% by standardizing system imaging and hardware provisioning processes. Prevented system downtime by conducting weekly server health checks, tracking disk space, and validating backup architectures.

Tier 1 Technician

Maintained an 80% first-contact resolution rate while resolving 250+ technical support tickets weekly for home internet, mobile, and IPTV systems. Reduced average incident resolution time by 15% by effectively triaging network drops and coordinating escalations to Tier 2 field technicians. Optimized regional network reliability by continuously analyzing recurring connectivity issues and compiling actionable diagnostic reports. Improved ticket documentation accuracy by authoring reproducible support templates and standardized troubleshooting scripts. Consistently exceeded quality assurance scores in customer satisfaction surveys by providing clear technical configuration guidance.

Data Brick Associate Data Engineer